Frequently asked questions

Cool Heat FAQ

How long should I boil for?

Boiling time varries depending on the size of the heating pad. 5 - 10 minutes is the average length of boiling time, assuming the water is at a boil.

When will I know when to take the heating pad out of the boiling water?

Remove the liquified heating pad when there is no crystals showing and the solution is 100% liquid.

After heat use, when should I reset the heat pad?

You can leave the pad in the solid state and reset before next use. We recommend to reset ASAP after each use.


How often should I replace the sticky pads?

When the pad is no longer sticking to your skin.